WHO ARE WE?
Callaghan Insurance Brokers are an independent insurance intermediary who also work as correspondents for Willis Towers Watson Limited.
Callaghan Insurance Brokers Limited
Suite 827, Europort
PO Box 708, Gibraltar
Registered in Gibraltar, Company Registration number 46487
WHAT PRODUCTS CAN WE OFFER YOU?
We offer products from a wide range of insurers, including but not limited to Motor, Private Medical, Household, Professional Indemnity, Cyber & DLT, Commercial Insurance, Directors’ and Officers’. Please ask us for a full list of insurers and products that we can offer.
WHICH SERVICE WILL WE PROVIDE YOU WITH?
We will discuss with you all your insurance requirements and we may ask some questions in order to have a full understanding of what you require. We will provide you with all terms we have received from all relevant insurers. We will explain and provide all information in order for you to decide whether to accept the insurance cover available however as your insurance intermediary, we will not provide advice nor recommendations. You, as the client, will need to make your own choice and confirm how you wish to proceed.
YOUR RESPONSIBILITIES
Proposal forms: For certain classes of insurance you may be required to complete a proposal form, we will provide you with guidance should you have any queries however we are not able to complete this form for you.
Disclosure of Information: It is your responsibility to provide us with all information that is material to your insurance requirements to enable us to provide you with appropriate cover. Failure to disclose such information allows insurers to avoid the policy. The duty of disclosure applies equally at renewal of your policies.
Your policy: You are responsible to review insurance details provided to confirm they accurately reflect the cover, conditions, limits that you require. If there are any discrepancies, please let us know immediately.
Claims: You are responsible for notifying any claim or potential circumstances that may give rise to a claim. Please familiarise yourself with the coverage conditions relating to claims. In presenting a claim, it is also your responsibility to disclose all facts which are material to the relevant claim.
Change in circumstances: It is your responsibility to advise us as soon as possible of any changes that may affect the cover provided under your insurance policy.
PAYMENT DETAILS
Payment of premium: Please provide settlement within 30 days of inception. Failure to do so may lead to insurers cancelling your policy from its initiation. If this occurs you will not have been protected by the insurance policy and any claim submitted will be rejected.
Our Remuneration: Our remuneration will either be a fee as agreed with you or brokerage, which is a percentage of the insurance premium paid by you and allowed to us by the insurer. Where we propose to charge a fee for our services, we will notify you and have it agreed before commencing any chargeable work.
Paying in Euros? Should you wish to pay an invoice in Euros, please note this may incur a proportional transactional fee dictated by the bank. Please contact us for more information.
WHO REGULATES US?
We are regulated and authorised by the Gibraltar Financial Services Commission, our permission number is 7061. Our permitted authorised activities are;
- General Insurance Intermediary
- Life Assurance Intermediary
Should you wish to verify this, please visit the GFSC’s website at www.fsc.gi or by contacting the GFSC on +350 20040283
COMPLAINTS
Callaghan Insurance Brokers Limited want to ensure that all our clients receive the best possible service however should you have any cause for complaint please raise this matter in the first instance with your account handler. Alternatively, please contact complaints@callaghaninsurance.com. We will then acknowledge your complaint within seven business days of receipt and will advise you of the person dealing with it.
In the event that you are not satisfied with the way your complaint has been handled, you may wish to refer this to the office of Fair Trading at Suite 975 Europort, Gibraltar.
MONEY LAUNDERING AND PROCEEDS OF CRIME
To comply with money laundering regulations, there are times when we may ask clients to confirm or reconfirm their identity. We may need to do this at the time you become a client or have been one for some time. Where we deem necessary this information will be shared with regulators or law enforcement bodies, please understand we are prohibited from disclosing to you any report we may make based on knowledge or suspicion of money laundering.
DATA PROTECTION POLICY
Callaghan Insurance Brokers Limited need to collect and use personal data about their client albeit past, present or prospective clients. The personal data we collect may include: name, address, contact details, gender, marital status, date of birth, copy of ID/passport, health/medical information, criminal history…etc Please rest assured that any personal data collected, recorded or used in any way, whether on paper, on computer/servers or any other media, will have the appropriate safeguards applied to ensure that we comply 100% with the General Data Protection Regulation 2018 (GDPR).
All personal data we collect from you will also be shared with insurance providers in order for them to assist us in conducting our business. All the service providers we work with also have to comply with the GDPR requirements and Callaghan Insurance Brokers guarantee that we will continue to protect all client’s personal data as per our privacy requirements.
Under GDPR, any individual may write to us and request a copy of all information held about them, receive further details of the use we make of your information, update or correct the personal information we hold about you, or delete any personal information that we no longer have a lawful purpose to use.
Please note there may be occasions where Callaghan Insurance Brokers have to release specific personal information to the relevant authorities without your specific consent, as required by law.
Should you wish to receive more information, please contact the compliance department fabian@callaghaninsurance.com
Should you believe that Callaghan Insurance Brokers have breached your privacy rights, you can contact the Gibraltar Data Protection Commissioner on info@gra.gi
INSURANCE DISTRIBUTION DIRECTIVE (IDD)
Callaghan Insurance Brokers Ltd, as insurance intermediaries comply with the Insurance Distribution Directive (IDD).
IDD was introduced in 2018 and its purpose is to make sure all firms in the insurance industry act honestly, fairly and professionally in the client’s best interest. IDD aims to enhance consumer protection when buying insurance.
In accordance with IDD, Callaghan Insurance Brokers must comply with the below;
- We must act honestly, fairly and professionally with complete transparency
- We must communicate in a manner that is fair, clear and not misleading
- Where possible, we must provide alternative quotes in order to provide you with fair market comparisons and to support competition by creating a level playing field.
Should you believe that we have not behaved as per the above or should you have any queries or concerns, please contact the compliance department.